Privacy Policy

1. Scope

This Policy applies to information handled through the Services and through participating Jack's locations. Some parts of the Services are provided for Jack's by service providers, including Paytronix Systems, Inc. Paytronix processes loyalty, ordering, transaction, messaging, and related information on our behalf.

This Policy does not apply to third-party websites or services that have their own privacy policies.

2. Information we collect

Depending on how you use the Services, we may collect:

• Account and contact information: name, email address, telephone number, mailing address, date of birth, password or authentication information, and communication preferences.
• Loyalty and gift information: loyalty identifiers, virtual or physical card numbers, points, rewards, stored-value balances, enrollments, and redemption activity.
• Purchase and order information: products purchased, order details, transaction amounts, date, time, store location, rewards earned or used, and order history.
• Payment information: information needed to complete an order or reload. Payment-card information may be collected directly by our payment processors and handled under their policies. Jack's does not intend to store complete payment-card numbers in the mobile app.
• Location information: approximate or precise device location when you grant permission, including to find nearby stores, provide directions, or support check-in features.
• Device and usage information: device type, operating system, app version, identifiers, IP address, crash information, interactions with the Services, and push-notification token.
• Communications: messages, questions, survey responses, promotion entries, feedback, and requests you send to us.

We collect information directly from you, automatically from your device and use of the Services, from participating stores and point-of-sale systems, and from providers that support the Services.

3. How we use information

We may use information to:

• Create, authenticate, and manage your account.
• Operate the loyalty, rewards, gift-card, and stored-value programs.
• Process purchases, online orders, payments, check-ins, and redemptions.
• Show balances, transaction history, recent orders, and personalized offers.
• Find nearby stores and provide location-based features you request.
• Send account notices and, with your choices and consent where required, marketing by email, text message, or push notification.
• Provide customer service and respond to privacy or account requests.
• Analyze and improve the Services, offers, operations, and customer experience.
• Detect fraud, protect accounts, maintain security, and enforce our terms.
• Comply with law and protect the rights, safety, and property of Jack's and others.

4. How we disclose information

We may disclose information to:

• Service providers: including Paytronix, payment processors, ordering and delivery providers, point-of-sale vendors, hosting and security providers, messaging providers, analytics providers, and customer-support vendors.
• Legal and safety recipients: government authorities, courts, law enforcement, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, security, or prevent fraud.
• Business transaction recipients: parties involved in a merger, financing, acquisition, reorganization, sale of assets, or similar transaction, subject to appropriate confidentiality protections.
• At your direction: other parties when you request or consent to the disclosure.

We do not sell personal information for money. Service providers are permitted to use information only as necessary to provide services to Jack's or as allowed by law.

5. Your choices and privacy rights

• Account information: review or update available profile information through the app's account settings.
• Marketing: use the unsubscribe link in email, reply STOP to eligible marketing texts, or change notification permissions in your device settings. You may still receive necessary account or transaction messages. Review our SMS Terms & Conditions for details about the Jack's Rewards text messaging program.
• Location: change location permission at any time in your device settings. Some features may not work without it.
• Access, correction, and deletion: depending on where you live, you may request access to, correction of, or deletion of personal information and may have additional rights under applicable law.

6. Data retention and security

We retain information for as long as reasonably necessary to provide the Services, maintain your account, satisfy legal and accounting obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary based on the type of information and the reason it is processed.

We and our providers use reasonable administrative, technical, and physical safeguards designed to protect information. No system or transmission method can be guaranteed to be completely secure.

7. Children's privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can review and delete it as appropriate.

8. Changes to this Policy

We may update this Policy from time to time. We will post the revised Policy on this page and update the effective date. When required, we will provide additional notice or seek consent.

9. Contact us

For privacy questions or requests, contact:

Paytronix acts as a service provider for parts of the Jack's loyalty and ordering experience. You can also review the Paytronix Service Provider Privacy Policy.